Information Requests & Privacy Policy
Ramsay Health Care is bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other relevant laws about how private health service providers handle personal information.
For information regarding our privacy policy, click here.
Requests for access to your medical records held by Joondalup Health Campus can be made by contacting the Privacy Officer.
If you require access to your medical records, you may apply by completing the attached application form. Two forms of identification (a photocopy of your driver's licence, passport, Medicare card, pension card, bank card etc. certified as a true copy of the original) must accompany the application form. Certification of identification for this purpose can be done at no charge by the Privacy Officer (or duly qualified person) at JHC when submitting this application. For information regarding who can certify documents, please click here.
If you are requesting medical records/information on behalf of a patient, you will need to provide current authorisation in writing from that person allowing you to access their medical records. Two forms of identification from the applicant (a photocopy of your driver's licence, passport, Medicare card, pension card, bank card etc.) must accompany the application form.
Please note that the Privacy Act does not apply for deceased persons. If you are applying for medical records for a deceased patient, you will need to provide evidence that you are the Executor of the Will. If more than one executor has been nominated, all parties will need to sign the application form and provide certified ID as applicable. If the patient has not made a Will, the court may grant Letters of Administration to an appropriate person who may then make an application for a copy of the records. All documents provided in support of applications for deceased persons, must be certified by an appropriately qualified person (we are unable to provide this service at Joondalup Health Campus).
There may be an administrative charge involved in processing your request and providing access to the requested information. In the interests of providing you with a faster turnaround time and reducing the scope and cost of some applications, please consider if you actually require the entire medical record. If you are only after discharge summaries/certain dates/events, we would encourage/request that you apply only for the relevant information. Please nominate the dates on your application form or in your letter. This will greatly assist in processing your request more cost effectively and in a much shorter time frame.
You will be provided with an estimate of the administrative charge, which is to be paid prior to gaining access to the requested information.
OPTION 1 – ELECTRONIC FORM
To email us please fill out the form below:
(Fields marked with * are required.)
OPTION 2 – PRINT FORM
You can click on the following link to produce and print a hard copy of this form and either:
- fax it to the Privacy Officer on: (08) 9400 9064; or
- you can mail it to the address below:
Privacy Officer
PO Box 242
Joondalup WA 6919
Applications must be accompanied by two forms of ID (one photographic), that have been certified by a suitably qualified person. The application will not be processed without the certified ID.
OPTION 3 – TELEPHONE
If you have any queries, or you wish to discuss your request directly, please contact our Privacy Officer on (08) 9400 9612.
OPTION 4 - MAIL
You can write a letter to the Privacy Officer, outlining your requirements and mail to the address above. Applications must be accompanied by two forms of ID (one photographic), that have been certified by a suitably qualified person.